A fee is charged by the broker for services unrelated to the transaction of placing the business with the insurance provider, including:
- Researching the life/insurance market on behalf of the consumer & providing best advice on all available products
- Recommending, given our knowledge & expertise, the best options to suit the consumers’ needs
- Providing a detailed Financial Planning Report tailored to the consumers’ requirements
- Explaining the terms/conditions/ warranties included in the policies
- Handling Mid-term alterations to existing policies & following through with life/ insurance companies to ensure timely implementation
- Assist in the managing of claims & bring them to a satisfactory outcome for the consumer
- Furnishing consumers with duplicate documentation where required/requested
- Assisting with queries &/or complaints the consumer might have in relation to their policy
- Comply with the cost of significant regulatory directives from the Central bank
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